Metrolinx Subway Standards Development

TORONTO, ONTARIO

The DS-09 Subway Design Standard designed for the Metrolinx Ontario Line was purposely built on a future forward mindset, starting from the development of the Customer Journey Map which distilled the various journey stages, challenges encountered, and human motions identified at each point along a customer’s journey. 

The standard was designed so the customer experience is seamless, intuitive, inclusive, safe, thoughtful, and reliable throughout. The human-centric approach considers many touchpoints such as payment experience, transferring, navigation, platform boarding and disembarking, as well as spatial adjacencies and sensory aspects such as noise, smells, and sight lines which may impact the quality of a customer’s experience. 

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Services Provided: Mechanical & Electrical Engineering